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Connect AI uses Auth0 as its managed identity broker. Active Directory/LDAP connections rely on the Auth0 AD/LDAP Connector, an on-premises agent that bridges your directory to the broker. CData installs and operates this connector on the broker side. Most of the diagnostics below are therefore handled by CData rather than configured by you. The one task on your side is making sure CData can reach your directory.

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Frequently Asked Questions

CData runs the AD/LDAP connector on the broker side, so you do not install or configure any software yourself. When SSO is provisioned, you do need to supply CData with the details needed to reach your directory: the host and port, a service (bind) account, and any firewall or VPN allowances. Contact CData Support to coordinate this.
Yes. Restrict access within your directory by scoping the relevant users, groups, or organizational units. Any additional filtering at the broker is configured by CData; contact CData Support if you need it.

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Common Errors

Connectivity is the one area you can check directly. Confirm that the connector host CData operates is allowed to reach your LDAP server: verify firewall rules, VPN routes, and that the LDAP port is open. If your network is correctly open and sign-in still fails, contact CData Support so they can run the connector diagnostics.
The remaining causes are on the broker side that CData manages, including:
  • Clock drift between the connector host and the broker.
  • A missing certificate in the connector’s trust store.
  • Insufficient privileges on the service (bind) account.
  • Proxy settings on the connector host.
Contact CData Support to investigate these.
To enable SSO for your account or for additional help, contact CData Support.