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Effective Date: March 16, 2026 This Privacy Policy describes how CData Software, Inc. (“CData,” “we,” “us,” or “our”) collects, uses, and shares information when you use CData Connect AI, CData’s enterprise platform for governed AI agent data access (“Connect AI”). It also describes your rights and choices.

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What We Collect

Information you provide to us. When you create or administer a Connect AI account, we collect your name, email address, company name, and billing contact information. Configuration and connection information. When you set up Connect AI to connect your third-party data sources, we store the configurations, credentials, and access tokens needed to make those third-party connections work on your behalf. Usage information. We collect records of how you use Connect AI—including which tools/APIs were called, by which agents or integrations, and when—to support your audit and compliance needs and to keep the platform running reliably. Communications. If you contact us for support or by email, we keep a record of that contact information and correspondence.

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How We Use Your Information

We use the information we collect to:
  • Provide, operate, and maintain Connect AI
  • Enforce the access control policies you configure for your AI agents and integrations
  • Give you audit logs and observability into what your agents are accessing
  • Send you platform notifications, security alerts, and billing communications
  • Respond to your questions and support requests
  • Comply with legal obligations
We do not use your data to train AI models. We do not sell your data or share it with advertisers.

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How We Share Your Information

We do not sell personal data. We share information only in these circumstances: Service providers. We work with third-party vendors who help us operate the platform (such as cloud infrastructure and payment processing). These vendors have contracts in place with CData that require them to protect your data. They may only use your data to provide services to us. Your organization. Administrators in your organization can access usage logs and configurations for users and agents within your account. Your data is not accessible to other organizations using Connect AI. Legal requirements. We may disclose certain information of yours if required by law, court order, or to protect the safety or rights of CData, our customers, or others. Where permitted, we will notify you before doing so. Business transfers. If CData is involved in a merger or acquisition, your information may be transferred as part of that transaction. We will notify you in the event your data becomes subject to a different privacy policy.

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Your Data and AI Agents

Connect AI sits between your AI agents or applications and your enterprise data sources. Here are the details about how your data flows through Connect AI: When an AI agent or integration makes a request through Connect AI, the query result is processed and returned directly to the agent. That query and query result may be stored temporarily within Connect AI for processing, for up to 24 hours. CData does not use, and does not authorize our service providers to use your data to train AI models. CData does not share your data with other Connect AI customers. You control what your agents can access through the access policies you configure within Connect AI. Connect AI is configured to enforce those policies as it executes your requests.

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Data Retention

CData keeps account and configuration data associated with your license for the duration of your subscription and for 30 days after expiration or termination of your subscription. After that time, your data is deleted. CData retains query logs associated with your account for 60 days, audit logs for 6 months, and detailed log files are kept for 7 days. If you delete your account, your data is purged within 30 days of the date of deletion. You can delete your account and manually purge all data yourself from within the Connect AI dashboard at any time.

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Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, or to object to certain processing. To make a request, contact us using the intake form on the CData website. If you are in the EU or UK and believe your privacy rights have not been respected, you have the right to lodge a complaint with your local data protection authority.

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International Transfers

CData is based in the United States. If you access Connect AI from outside the US, your data may be processed in the United States or other countries where we or our service providers operate.

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Changes to This Policy

We may update this policy from time to time. When we make material changes, we will notify you by email or through the platform before the change takes effect and will update the effective date at the top of this page.

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Contact Us

CData Software, Inc., 101 Europa Drive, Suite 110, Chapel Hill, NC 27517 privacy@cdata.com For enterprise customers with a Data Processing Addendum (DPA) in place, the terms of the DPA also apply, and the DPA governs in the event of any conflict with this policy.