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Prerequisites

Before you can add the connection, you need to generate API credentials from your Gong account. You must be a Gong administrator to do this.
1
Log in to Gong and go to Admin center > Settings > Ecosystem > API.
2
Click Get API Key (or Create) to generate a new key.
3
Copy the Access Key and Access Key Secret and store them securely. Gong only displays the Access Key Secret once.
4
Note the Base URL displayed at the top of the Gong API page. You use this value as the Domain when you set up the connection.

Setup Guide

Follow these steps to connect Gong to your Connect AI account:
1
Open the Sources page of the Connect AI navigation menu.
2
Click + Add Connection in the upper-right corner.
3
Type Gong into the search field, then click the data source name.
4
On the Basic Settings tab of the new connection, enter a connection name or keep the default name.
5
Enter the Domain, which is the Base URL shown at the top of the Gong API page.
6
Enter the API Key, which is the Access Key generated in Gong.
7
Enter the API Secret, which is the Access Key Secret generated in Gong.
8
At the top of the Connect AI Add Connection page, click Save & Test.
  • If the connection test succeeds, a Connection successfully saved message appears, indicating that your connection has been created. The Status on the Edit Connection page also changes to Authenticated. View the data model of your successful connection in the right pane of the Edit Connection page, in the Data Model tab.
  • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the Sign in button. Correct the errors and try again.
  • Unsuccessful connections are saved as drafts and have a Status of Not Authenticated. You can return to the connection and authenticate it later.