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Prerequisites

ServiceDesk Plus uses Zoho OAuth 2.0 for secure authentication. Before you can add the connection, you must register an OAuth application in the Zoho Developer Console:
1
Go to the Zoho Developer Console and sign in.
2
Register your application and set the redirect URI to https://oauth.cdata.com/oauth/.
3
Make note of the Client ID and Client Secret from the application settings.

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Setup Guide

Follow these steps to connect ServiceDesk Plus to your Connect AI account:
1
Open the Sources page of the Connect AI navigation menu.
2
Click + Add Connection in the upper-right corner.
3
Type ServiceDesk Plus into the search field, then click the data source name.
4
On the Basic Settings tab of the new connection, enter a connection name or keep the default name.
5
In the Portal field, enter your ServiceDesk Plus portal identifier for multi-tenant environments.
6
In the Domain field, select the regional domain of your ServiceDesk Plus account (for example, .com, .eu, .com.au, .in). The default is .com.
7
Enter the OAuth Client Id and OAuth Client Secret obtained when registering your OAuth application.
8
Click Sign in to connect securely through OAuth. This action opens the ServiceDesk Plus sign-in page in a new tab.
9
Log in to your account and provide the requested permissions (if applicable).
10
At the top of the Connect AI Add Connection page, click Save & Test.
  • If the connection test succeeds, a Connection successfully saved message appears, indicating that your connection has been created. The Status on the Edit Connection page also changes to Authenticated. View the data model of your successful connection in the right pane of the Edit Connection page, in the Data Model tab.
  • If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the Sign in button. Correct the errors and try again.
  • Unsuccessful connections are saved as drafts and have a Status of Not Authenticated. You can return to the connection and authenticate it later.
Ready to try this connector? Create a free Connect AI account and set up your first connection in minutes.