> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloud.cdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

export const title_8 = "ServiceNow";

export const title_7 = "ServiceNow";

export const title_6 = "ServiceNow";

export const title_5 = "ServiceNow";

export const title_4 = "ServiceNow";

export const title_3 = "ServiceNow";

export const title_2 = "ServiceNow";

export const title_1 = "ServiceNow";

export const title_0 = "ServiceNow";

## Setup Guide

Follow these steps to connect ServiceNow to your Connect AI account:

<Steps>
  <Step>
    Open the **Sources** page of the Connect AI navigation menu.
  </Step>

  <Step>
    Click **+ Add Connection** in the upper-right corner.
  </Step>

  <Step>
    Type *ServiceNow* into the search field, then click the data source name.
  </Step>

  <Step>
    On the **Basic Settings** tab of the new connection, enter a connection name or keep the default name.
  </Step>

  <Step>
    Enter the base **URL** of your ServiceNow instance (for example, *[https://MyInstance12345.service-now.com/](https://MyInstance12345.service-now.com/)*).
  </Step>

  <Step>
    Select the Authentication method, then proceed to the relevant section and follow those instructions.
  </Step>
</Steps>

## Authentication Methods

<Tabs>
  <Tab title="Basic">
    <Steps>
      <Step>
        Enter the ServiceNow username for authentication in the **User** field.
      </Step>

      <Step>
        In **Password**, enter the user password.
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_0} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>

  <Tab title="OAuth">
    <Steps>
      <Step>
        Enter the **OAuth Client Id** in your app settings.
      </Step>

      <Step>
        Enter the **OAuth Client Secret** in your app settings.
      </Step>

      <Step>
        Click **Sign in** to connect securely through OAuth. This action opens the ServiceNow sign-in page in a new tab.
      </Step>

      <Step>
        Log in to your ServiceNow account and provide the requested permissions (if applicable).
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_1} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>

  <Tab title="OAuthPassword">
    <Steps>
      <Step>
        Enter the ServiceNow username for authentication in the **User** field.
      </Step>

      <Step>
        In **Password**, enter the user password.
      </Step>

      <Step>
        Enter the **OAuth Client Id** in your app settings.
      </Step>

      <Step>
        Enter the **OAuth Client Secret** in your app settings.
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_2} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>

  <Tab title="OAuthJWT">
    <Steps>
      <Step>
        Enter the **OAuth Client Id** in your app settings.
      </Step>

      <Step>
        Enter the **OAuth Client Secret** in your app settings.
      </Step>

      <Step>
        (Optional) Enter the **JTI Claim Name** if you have a different claim name for unique identification of the JWT. The default value, *jti*, is a random UUID.
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_3} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>

  <Tab title="AzureAD">
    <Steps>
      <Step>
        Enter the **Azure Tenant**, which is the ServiceNow tenant being used to access data. Accepts either the tenant's domain name (for example, contoso.onmicrosoft.com) or its directory (tenant) ID.
      </Step>

      <Step>
        Enter the **OAuth Client Id** in your app settings.
      </Step>

      <Step>
        Enter the **OAuth Client Secret** in your app settings.
      </Step>

      <Step>
        Enter the **Scope** of the authenticating user's access to the application.
      </Step>

      <Step>
        Click **Sign in** to connect securely through OAuth. This action opens the ServiceNow sign-in page in a new tab.
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_4} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Okta">
    <Steps>
      <Step>
        Enter the Okta **User** Id.
      </Step>

      <Step>
        Add the **Password** for that account.
      </Step>

      <Step>
        Set the **SSO Login URL** to the URL used by the SSO provider.
      </Step>

      <Step>
        Enter the **SSO Properties** with the format 'ssoproperty1=value1;ssoproperty2=value2;ssoproperty3=value3;'. Make sure to separate all property-value pairs with semicolons.
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_5} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>

  <Tab title="ADFS">
    <Steps>
      <Step>
        Enter the ADFS **User** Id.
      </Step>

      <Step>
        Add the **Password** for that account.
      </Step>

      <Step>
        Set the **SSO Login URL** to the URL used by the SSO provider.
      </Step>

      <Step>
        Enter the **SSO Properties** with the format 'ssoproperty1=value1;ssoproperty2=value2;ssoproperty3=value3;'. Make sure to separate all property-value pairs with semicolons.
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_6} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>

  <Tab title="OneLogin">
    <Steps>
      <Step>
        Enter the OneLogin **User** Id.
      </Step>

      <Step>
        Add the **Password** for that account.
      </Step>

      <Step>
        Enter the **SSO Properties** with the format 'ssoproperty1=value1;ssoproperty2=value2;ssoproperty3=value3;'. Make sure to separate all property-value pairs with semicolons.
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_7} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>

  <Tab title="PingFederate">
    <Steps>
      <Step>
        Enter the PingFederate **User** Id.
      </Step>

      <Step>
        Add the **Password** for that account.
      </Step>

      <Step>
        Set the **SSO Login URL** to the URL used by the SSO provider.
      </Step>

      <Step>
        Enter the **SSO Properties** with the format 'ssoproperty1=value1;ssoproperty2=value2;ssoproperty3=value3;'. Make sure to separate all property-value pairs with semicolons.
      </Step>

      <Step>
        At the top of the Connect AI **Add {title_8} Connection** page, click **Save & Test**.

        * If the connection test succeeds, a **Connection successfully saved** message appears, indicating that your connection has been created. The **Status** on the **Edit Connection** page also changes to **Authenticated**. View the data model of your successful connection in the right pane of the **Edit Connection** page, in the **Data Model** tab.
        * If the connection test fails, ensure that you entered your login information correctly with no stray spaces or other characters. Connect AI displays error messages under the required fields with missing data. Some data sources require that you sign in directly to the source website. If you did not, an error message appears under the **Sign in** button. Correct the errors and try again.
        * Unsuccessful connections are saved as drafts and have a **Status** of **Not Authenticated**. You can return to the connection and authenticate it later.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## More Information

For more information about interactions between Connect AI and ServiceNow, see [this information page](https://cdn.cdata.com/help/BNM/cloud/default.htm#default).